GD Support
A Helping Hand for your Support Infrastructure.
We integrate your support and automations into the platforms your users are already on — providing support and assistance wherever your users need it, whenever they need it.
Where Your Users Already Are.
We integrate with the platforms where your users already are — keeping your users where they already want to be.
Our integrations let your support infrastructure operate regardless of your users’ outreach channel, letting you give your users the support they need, wherever they already are. Wherever a user sends a message you can get them the support they need.
On top of that, we provide automations and flows so that you can automate the simple requests, FAQs, and common responses, letting your Support Agents tackle the cases that need them the most — all whilst keeping your SLA standards high, even out-of-hours.
Wherever Your Data Is.
Keep your data where it is — but make it work harder for you.
Extend the reach of your documentation and knowledgebase, whilst keeping the systems that already work for you. Seamlessly integrate with existing tools to provide enhanced accessibility, enabling your team to leverage your data across multiple platforms and channels without disruption.
Paired with our automations, your documentation can go further, answering the common inquiries getting your users quick feedback on their outreach.
AI-Powered, Human-Driven.
Keep your humans in the driving seat.
Our AI integrations aren't forcefully shoe-horned in — use it, or not, the power's in your hands. Exactly control the use of AI, as near or far as you want it to reach. With or without AI, our automations put power behind your support infrastructure.
Which model, who hosts it, and who runs it is all in your control — BYOM, SaaS, Cloud-Hosted, or On-Premises.
We’re Used in Production.
We’ll do the heavy-lifting — integrate your support flawlessly wherever you need it.
We’re already in-use, behind the scenes, powering high-demand support. Our platform ensures seamless integration, reliability, and scalability, enabling organizations to deliver exceptional customer experiences. From automating responses to managing complex workflows, we provide the tools and infrastructure needed to meet the demands of modern support systems.
How Can We Help?
Let us support your support. Let us know what our support system can do for you.
We can tailor your experience with our support system to fit your needs — including connecting your data sources; connecting your existing profiles, channels, and accounts; and configuring our automations to fit the voice and profile of your brand.
Email us at info@greatdetail.com.